Shipping policy

Shrimp Lab Shipping Policy

Live Caridina Shrimp Shipping Policy

At Shrimp Lab, our priority is to ensure that every Caridina shrimp arrives safely and in the best possible condition. We carefully prepare, pack, and ship our shrimp to minimize stress during transportation.

Please read our shipping policy before placing an order.

1. Shipping Locations

We currently offer shipping within Canada, subject to courier availability, weather conditions, and applicable shipping regulations.

Shipping availability may vary depending on your location. We reserve the right to delay or cancel a shipment if conditions are unsuitable for the safe transportation of live shrimp.

2. Shipping Schedule

Orders are prepared and shipped on selected business days to reduce the risk of delays over weekends and holidays.

  • Orders are processed within [1–3 business days] after payment is confirmed.

  • Orders placed during weekends or holidays may be processed on the next available shipping day.

  • Tracking information will be provided once the shipping label is created or the order has been dispatched.

Processing times may be extended during busy periods, extreme weather, or unexpected operational disruptions.

3. Shipping Methods and Fees

Contact us via WhatsApp to decide shipping method and pricing. 

We recommend selecting a shipping service that minimizes transit time whenever possible.

Delivery dates and transit times are estimates and may be affected by circumstances outside our control.

4. Live Shrimp Packaging

All Caridina shrimp are carefully packed to help maintain suitable conditions during transportation.

Depending on the season and weather, packaging may include:

  • Secure, leak-resistant bags containing suitable shipping water and oxygen.

  • Insulated packaging to help reduce temperature fluctuations.

  • Heat packs or cold packs when appropriate.

  • Protective outer packaging to reduce the risk of damage during transit.

We take reasonable precautions to minimize transportation stress. However, live shrimp are sensitive animals, and their survival cannot be guaranteed under every shipping condition. In case of any DOA, refer to DOA section.

5. Weather Conditions and Shipping Delays

Caridina shrimp are sensitive to extreme temperatures. We monitor weather conditions before dispatch and may postpone shipments when necessary.

Shipping may be delayed due to:

  • Extreme heat or cold.

  • Severe weather conditions.

  • Courier disruptions or service delays.

  • Public holidays or other unexpected circumstances.

If we believe that shipping conditions could put your shrimp at significant risk, we may contact you to arrange a later shipping date.

Customer safety concerns and animal welfare take priority over meeting an estimated delivery date.

6. Live Arrival Guarantee

Our Live Arrival Guarantee applies only when the order meets all the conditions outlined below.

To qualify for a claim:

  1. The shipment must be received at the original shipping address.

  2. Someone must be available to receive the package promptly.

  3. The customer must inspect the shrimp immediately upon delivery.

  4. Any dead-on-arrival (DOA) shrimp must be reported within 2 hours of delivery.

  5. A continuous video must begin before the box is opened. A DOA claim might be declined if video is edited, paused, or usage of filter. 

    1. Open the package and show contents being removed

    2. Show shrimps claimed to be DOA on its original unopened bag 

  6. Additional evidence may be requested.

  7. The original shipping bag and its contents must be retained until the claim has been reviewed.

Claims submitted after the reporting window may not qualify for store credit or replacements.

Important: The final scope of the Live Arrival Guarantee depends on the shipping service selected.

7. Dead-on-Arrival (DOA) Claims

We understand how disappointing it can be to receive shrimp that have not survived transportation.

If any shrimp arrive deceased, please follow these steps:

  1. Take a continuous video before the box is opened. No use of filter, pause, and cuts is allowed.
  2. Record the opening of the box and show the products on its unopened shipping bag, and clearly show the shrimps claimed to be DOA.

  3. Take clear photographs of the affected shrimp while they are still in the original shipping bag.

  4. Take a photograph of the shipping label and package.

  5. Contact Shrimp Lab within 2 hours of delivery.

  6. Include your order number, the number of affected shrimp, and the required photographs or videos.

  7. Keep the affected shrimp and shipping packaging until we provide further instructions.

Once we review the claim, eligible customers may receive a replacement, store credit, depending on the circumstances and the guarantee terms applicable to their order.

Shipping fees are not refundable unless otherwise stated or required by applicable law.\

If claim is approved, costumers are responsible for the shipping cost.

We reserve the right to request additional evidence before approving a claim.

8. Customer Responsibilities

To give your Caridina shrimp the best chance of survival, customers are responsible for:

  • Providing an accurate and complete shipping address.

  • Monitoring tracking information and delivery notifications.

  • Ensuring someone is available to receive the package.

  • Collecting the package promptly after delivery.

  • Acclimating shrimp carefully to their new aquarium.

  • Maintaining suitable water parameters for Caridina shrimp.

  • Ensuring the receiving aquarium is fully cycled and ready before the shrimp arrive.

We strongly recommend preparing your aquarium before placing an order.

Shrimp Lab is not responsible for losses resulting from unsuitable aquarium conditions, improper acclimation, incompatible tankmates, or inadequate care after delivery..

9. Missed Deliveries and Incorrect Addresses

Customers must ensure that the shipping address and contact information provided at checkout are correct.

We are not responsible for losses caused by:

  • Incorrect or incomplete shipping addresses.

  • Failure to collect or receive a package promptly.

  • Delivery attempts missed by the customer.

  • Packages left unattended after delivery.

  • Delays caused by the recipient's failure to follow delivery instructions.

If a package is delayed or returned because of an incorrect address or unsuccessful delivery, additional shipping charges may apply.

Live Arrival Guarantee coverage may be affected by these circumstances.

10. Courier Delays and Lost Packages

Once an order has been dispatched, the shipment is subject to the courier's handling and delivery procedures.

If tracking information indicates an unexpected delay, please contact us so we can assess the situation and determine the appropriate next steps.

If package is lost of damaged during transit, please reach out to us through our email or whatsapp.

We are not responsible for any stolen or lost packages after the package is recorded to be delivered by carrier.  

11. Order Changes and Cancellations

Please contact us as soon as possible if you need to change your shipping address or request an order cancellation.

Requests made before dispatch may be accommodated at our discretion.

Once an order has been packed or shipped, changes and cancellations may no longer be possible.

12. Contact Us

If you have questions about shipping, delivery, or a DOA claim, please contact us through our official customer support channel.

Business: Shrimp Lab
Email: jeffstheshrimplab@gmail.com

Thank you for choosing Shrimp Lab. We appreciate your support and are committed to providing healthy Caridina shrimp and a positive customer experience.